Version 1.0 (June 2021)
INTRODUCTION
Dear Visitor,
Below you will find the conditions of sale that regulate the purchase of products on our site, accessible at www.regiotratturo.it and www.regiogtratturo.com. The Azienda Agrituristica Regio Tratturo di Di Gruttola Antonetta (P. Iva 00590210647) is located in Contrada Camporeale, 157, 83031 – Ariano Irpino (AV). (“We” or “Regio Tratturo”) and can be reached at the following address: info@regiotratturo.com.
Remember that you can save a copy in “.pdf” format of these Conditions of Sale using the “Print” function in the browser you are using.
ORDERS
In order to place an order (“Order”), select the products you are interested in from the pages of the Site and, once the relevant tab is open, press the “Add to Cart” button to add it to the “Shopping Cart” feature.
At the end of the selection phase, go to the “Shopping Cart” page: we ask you to indicate the shipping address and any promotion code you have. Once you have entered these data, the Site will show you the total cost of the “Shopping Cart” (including shipping costs, when due, and net of discounts applied). If you wish to continue with the purchase, select the “Proceed with Order” button.
You can place your order as a Registered User (by accessing your profile) or as a Simple User (by entering your shipping details). In any case, to continue with the purchase we ask you to:
Enter or edit billing details as well as any additional shipping instructions.
if you intend to request an invoice in relation to the Order, provide your Tax Code or VAT number, as well as the unique code for electronic invoicing and your PEC address.
indicate the method by which you intend to make the payment.
accept these Conditions of Sale, by selecting the appropriate checkbox.
read the information on the processing of data.
press the “Place Order” button.
We invite you to carefully verify the accuracy of the data entered and the content of the order placed. Remember that:
We will communicate with you through the addresses you provide. In case of incorrect indication by you of such addresses, we will not be, therefore, responsible for the non-receipt of communications and shipments.
once the Order has been transmitted to us, you will no longer be in a position to modify or cancel it, without prejudice to the right of withdrawal referred to in paragraph 8 below; however, we reserve the right to assess, on a case-by-case basis, any changes and/or requests for cancellation.
In the event of successful payment transactions:
will display an “Order Saved” message.
we will send you an e-mail confirming that the Order has been taken care of to the address you indicated during the Order or registration process, with a summary of the order (products, prices, total cost and payment method chosen (“Taking Charge”).
A copy of your order and the confirmation sent by you will be stored in our electronic database. you will receive a hard copy of the receipt or invoice issued together with the products ordered.
CONTRACT COMPLETION
The purchase contract (“Contract”) will be concluded only if the entire order procedure is completed correctly – without any indication of an error on our part – and if we have sent you – to the e-mail address you have indicated – confirmation that the products referred to in the order are being shipped (“Shipment Confirmation”).
PRODUCT AVAILABILITY
The products on the site may be – at the time of placing the order and until we send you the shipping confirmation – temporarily or permanently unavailable, without this implying our responsibility.
We will do our best to follow up all the orders for which we have sent the order taking but we do not guarantee the delivery of those products for which the contract has not been concluded (and therefore the relevant shipping confirmation has not been sent).
In case of unavailability, even temporary, of the requested products, we will provide you with information about replacement products of equal or higher quality and value than those selected by you. if you do not intend to proceed with the order of replacement products, we will refund the amounts you have already paid.
That said, we reserve the right to remove the products displayed on the Site at any time as well as the right to delete or modify any material or content of the site.
REPRESENTATION AND DESCRIPTION OF PRODUCTS
The images of the products published on the site, however faithful, are merely representative; the products actually delivered may therefore differ from those represented on the site (for example, the packaging may have changed).
In order to verify the correspondence between what you have ordered and what you have received, we ask you to refer not to the images accompanying the product card but to the description given in the contractual documents (in particular, the shipping confirmation).
PRICES
The prices of the products are those indicated in the relative cards published on the site and are displayed in Euros (€) and include VAT (“Prices”).
There may be errors in the indication of prices on the site. in the rare event that this occurs, we will contact you before sending the shipping confirmation, informing you of the error and checking whether you intend to proceed with the purchase. if you do not wish to proceed, we will cancel your order and refund any monies paid.
Please note that the prices for the products do not include shipping costs, as indicated in article 8 – shipping. That will be added in the order form and in each subsequent document.
Prices on the site may change at any time; however, possible changes will not affect orders for which a shipping confirmation has already been sent.
PAYMENTS
For purchases made on the site, we accept the following payment methods:
credit cards (Visa, Mastercard, American Express).
PayPal.
promotional codes issued by us, to be entered in the appropriate field when ordering (“Promo Codes”). Remember in this regard that by entering the Promo Codes you will get a discount on the total amount of Prices for products only (excluding, therefore, shipping costs). The discount can be calculated as a fixed amount or as a percentage, depending on what you will be notified at the time of the release of the promotional code. The temporal validity of Promo Codes is limited to the period of the current promotion. In particular, those indicated on the main page of the Site – on special occasions or events – can be used within the calendar day of its publication. It is understood that you can use the same Promo Code for one purchase only.
By selecting “Make Payment”, you confirm that you are the owner of the payment method you have chosen.
That said, regardless of the means of payment indicated, the Prices (together with shipping costs) will be charged at the end of the Order phase.
LEGAL WITHDRAWAL
If you are a consumer – i.e., a natural person acting for purposes unrelated to the entrepreneurial, commercial, handicraft or professional activity carried out – you will be entitled to withdraw from the Order without giving any reason and at no cost (except those related to the shipment of the products to be returned).
To that end you will need to:
within a period of fourteen (14) days from the receipt of the last of the products indicated in the order, send us an appropriate communication with which you declare to exercise the right of withdrawal to the following addresses (“Communication of Withdrawal”):
by regular mail, at your own expense:
Farmhouse Regio Tratturo, Contrada Camporeale, 157, 83031 – Ariano Irpino (AV)
via e-mail: info@regiotratturo.com.
send, without delay and in any case within the next fourteen (14) days from the Notice of Withdrawal, the products referred to in the Order from which you will be withdrawn, in its original packaging together with any document attached to it, at your care and expense, to the address.
Agriturismo Regio Tratturo, Contrada Camporeale, 157, 83031 – Ariano Irpino (AV), by e-mail: info@regiotratturo.com.
We would be grateful if, once the returned products have been shipped, you would send us the proof of the shipment via e-mail – at the above-mentioned addresses.
We remind you that you will be responsible in case of return:
the contents of the package being returned. In particular, if you send us products that do not correspond to those for which you have exercised your right of withdrawal, we will be forced to charge you the transportation costs necessary for the possible return of the products wrongly sent.
any reduction in the value of the returned products resulting from any handling of the same other than that necessary to establish its nature, characteristics and operation.
of the damages or alterations caused to the returned products.
It is understood that the right of withdrawal cannot be exercised with reference to:
customized items.
sealed goods that are not suitable for return for hygienic reasons and have been opened after delivery.
We will only refund the amounts referred to in the Order (including the shipping costs indicated on the Shipping Confirmation) if the conditions set out in the above clauses are met.
SHIPPING
Through the site you can place orders that deliver to Italy only.
Shipping costs vary depending on the location of destination and time required, as indicated in the table below:
Territories Costs
Italy € 10,00 for orders up to € 100,00 – Free shipping for orders over € 100,00
Europe € 25,00 for orders up to € 100,00 – € 35,00 for orders from € 100,00 to € 200,00 – € 40,00 for orders over € 200,00
We reserve the right to grant a discount on shipping costs for orders whose total amount (and therefore already reduced by any promotional code) is higher than a given threshold. In this regard, please pay attention to the promotional banners displayed at the time of access to the site as well as the summary of costs shown in the “Shopping Cart” page.
To place orders to be delivered outside the Italian territory, please contact us at the e-mail address info@regiotratturo.com in order to request a special quotation without obligation.
TRANSFER OF PRODUCT OWNERSHIP AND RISK
You will acquire ownership of the products referred to in the shipping confirmation at the time of its shipment, i.e., at the time they are handed over to the carrier.
The risk of loss of or damage to the products will pass to you when you take possession of the products – even if it is through a third party that you have appointed to collect the products from the carrier.
LEGAL WARRANTY
The products sold on the Site are assisted by the warranty provided by law in favor of consumers, to cover any lack of conformity existing at the time of delivery of the product.
The legal warranty covers any lack of conformity of products that may occur within two (2) years from delivery, provided that you have reported it within two (2) months of its discovery.
Remember that there is a conformity defect if the product purchased:
does not conform to the description provided and does not possess the qualities presented on this website.
is not suitable for the use for which it is normally intended.
does not have the qualities and characteristics of a product of the same type and that can reasonably be expected, taking into account its nature and, where applicable, the specific characteristics presented.
If one of the cases referred to in the preceding clause occurs, you will have the right to have the product put in pristine condition by replacing it, at no cost to you, or to reduce the price or terminate the contract. This last option will be possible provided that:
replacement of the product is not possible or is unduly burdensome; or
we have not replaced the product within a reasonable period of time; or
the replacement of the product has caused you considerable inconvenience.
If you find a lack of conformity, we ask that you:
immediately send an e-mail to info@regiotratturo.com, specifying all the purchase data of the product (number and date of the Order, your data and delivery data) as well as the defect found.
return the product, so that we can assess the existence of the defect complained of, to the address.
Agriturismo Regio Tratturo, Contrada Camporeale, 157, 83031 – Ariano Irpino (AV).
We will proceed to carefully examine the returned product, communicating within a reasonable time the outcome of the checks made.
If we ascertain that the returned product is actually defective and non-compliant, we will send you an appropriate e-mail. In the fourteen (14) days following such communication, we will take place, at no cost to you, the remedies mentioned above – in accordance with your eventual indications and provided that this is objectively possible or not excessively expensive – and we will reimburse the delivery costs incurred for sending the product by you. It is understood that the products (whether substituted or originally purchased sent to us for examination) will be shipped to the address you indicated in the Order. You will be able to change the place of delivery, provided that you comply with the provisions of Article 8 – Shipping above, in which case we reserve the right to charge you for the relevant costs.
If we recognize the presence of a defect or non-conformity and provided that you have asked for a refund of the amount paid, we will make the payment through the same instrument you used to make the purchase.
Remember that a minor defect for which it is not possible or excessively costly to replace the product (such as insubstantial differences between the products purchased and its illustrative images and descriptions) is not eligible for a complaint on the subject of non-conformity and, therefore, does not give the right to terminate the contract.
To the extent permitted by law, we exclude all additional and waivable warranties.
LIABILITY
Except in the case of wilful misconduct or gross negligence, we are not liable for any loss suffered, loss of earnings or any other damage that is not an immediate and direct consequence of our proven non-performance or that was not foreseeable at the time of the conclusion of the contract of sale.
COMMENTS
We recognize the utmost importance of your comments – as long as they are constructive -, as they allow us to offer a service that is increasingly efficient and corresponding to the needs of those who use it. To this end, we invite you to address your comments and requests to the following e-mail address: info@regiotratturo.com.
MAJOR FORCE
We shall not be liable in any way for any failure to perform, or delay in performing, our obligations under these Terms and Conditions and the resulting Contracts that result from force majeure (“Force Majeure”).
Force Majeure means any act, event, failure to occur, omission or accident, the cause of which is beyond our reasonable control, including but not limited to:
strikes, lockouts or other labor unrest.
riots, revolts, invasion, terrorist attacks or wars (declared or not), even if only threatened.
fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics or other natural disasters.
Inability to use rail, shipping, air, motor transport or other means of public or private transportation.
Inability to use public or private telecommunications networks.
Acts, decrees, laws, regulations or restrictions of the national legislature or the government.
any strike, disaster or accident at sea, in the post office or on any other major means of transport.
It is understood that the performance of the obligations under these Terms and Conditions and the resulting Contracts shall remain suspended for the duration of the Force Majeure; accordingly, the same shall be extended for a similar period of time.
Without prejudice to the above, even in the face of Force Majeure, we will endeavour to attempt to fulfil our contractual obligations.
Final Provisions
These Terms and Conditions of Sale and the Contracts entered into on the basis of these Terms and Conditions of Sale represent the entire agreement between us and you for the purchase of products sold on the Site, there being no other document that may derogate from, supplement and modify the general and specific rules for the use of services.
Any waiver of these Conditions of Sale and related Contracts must be formalized by a written document signed by the User.
In the event that any clause is found to be invalid or ineffective, any invalidity or ineffectiveness shall not extend to the remaining contractual clauses.
We reserve the unquestionable right to assign the relationships that may arise under these Terms of Sale at our discretion, giving notice to Users.
Our failure to exercise our rights does not constitute a waiver of our right to sue for breach of contract.
POSTPONEMENT
For anything not expressly governed by these Conditions of Sale, we refer to the General Conditions.
APPLICABLE LAW AND JURISDICTION
The law applicable to these Terms of Sale, as well as to all legal relationships with you and related to the sale of products through the Site, is the Italian law, with the express exclusion of the rules of private international law relating to conflicts of laws.
If you act as a consumer, in accordance with Legislative Decree 6 September 2005, n. 206, articles 66 and following, we inform you that:
any dispute relating to the application, execution or interpretation of these General Conditions will be the responsibility of the judge of the place where you reside or have elected domicile if located in the territory of the Italian State.
any dispute relating, directly or indirectly, to the conclusion, execution, interpretation and termination of business relationships arising from the use of the services offered by the Site that cannot be resolved amicably may be referred to bodies for alternative dispute resolution (ADR – Alternative Dispute Resolution).
For these purposes, we would like to point out that you can also access the composition services made available by the European Union through the online platform http://ec.europa.eu/odr.
For all other cases, the Court of Milan will have exclusive jurisdiction.
Pursuant to art. 1341 paragraph 2 cod. civ. at the time of acceptance of these Conditions of Sale I also declare that I have read the following clauses and approve it:
art. 1.4.2 (Irrevocability of the Order); art. 10.9 (Exclusion of Warranty); art. 11 (Exclusion of Liability); art. 16.3 (Exclusion of Territorial Competence).
